Privacy Policy - PropTerminal

1. Introduction

Welcome to PropTerminal! Your privacy is of paramount importance to us. This Privacy Policy ("Policy") explains how Techtag GmbH ("Company," "we," "us," or "our") collects, uses, shares, and protects personal information when you use PropTerminal, our trading platform and related services available at propterminal.io and propterminal.co (collectively, the "Service" or "Platform").

By using PropTerminal, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices described herein. If you do not agree with this Policy, please do not use our Service.

2. Definitions

To help you understand this Policy, here are some key terms:

Personal Data: Any information that can identify you directly or indirectly, such as your name, email address, or trading account details
Usage Data: Information automatically collected about how you interact with our Service, including device information and activity logs
Cookies: Small data files placed on your device to track preferences and improve your experience
Data Controller: Techtag GmbH, as the entity determining how and why personal data is processed
VPS: Virtual Private Server provided as part of our Service for trading activities

3. Information We Collect

3.1 Personal Data You Provide

When you register, subscribe, or use PropTerminal, we may collect:

Account Information:

Full name
Email address
Phone number (optional)
Username and password
Country of residence
Date of birth (for age verification)

Payment Information:

Credit card details (processed by Stripe)
Billing address
Subscription history
Transaction records

Trading Information:

Trading account credentials (encrypted)
Portfolio data
Trading preferences and strategies
Risk management settings

Communication Data:

Support tickets
Email correspondence
Feedback and survey responses

3.2 Usage Data We Collect Automatically

When you use PropTerminal, we automatically collect:

Device Information:

IP address
Browser type and version
Operating system
Device identifiers
Time zone settings

Service Interaction Data:

Features used
Trading activity patterns
Login times and frequency
VPS usage statistics
API calls and performance metrics

Log Data:

Error reports
System performance data
Security events
Access logs

3.3 Information from Third Parties

We may receive information from:

Payment processors (Stripe) regarding transaction status
Trading platforms you connect to PropTerminal
Analytics providers
Marketing partners (with your consent)

4. How We Use Your Information

4.1 Service Provision

Create and manage your account
Process subscriptions and payments
Provision and manage VPS instances
Execute trading operations as configured
Provide customer support

4.2 Service Improvement

Analyze usage patterns to enhance features
Debug technical issues
Develop new functionalities
Optimize platform performance

4.3 Communication

Send service-related notifications
Provide trading alerts and updates
Respond to inquiries and support requests
Send marketing communications (with consent)

4.4 Security and Compliance

Detect and prevent fraud
Monitor for unauthorized access
Comply with legal obligations
Enforce our Terms of Service

4.5 Analytics and Research

Understand user behavior
Measure feature effectiveness
Conduct market research
Generate aggregated insights

5. Legal Basis for Processing

We process your personal data based on:

Contract Performance: To provide the Service you've subscribed to
Legal Obligations: To comply with applicable laws and regulations
Legitimate Interests: To improve our Service and protect against fraud
Consent: For marketing communications and optional data uses

6. Data Sharing and Disclosure

6.1 Service Providers

We share data with carefully selected third-party providers who assist us in:

Payment Processing: Secure transaction handling through Stripe
Infrastructure Services: Cloud hosting and VPS provisioning
Database Management: Secure data storage and authentication
Analytics Services: Usage insights and performance monitoring
Communication Services: Email and notification delivery

6.2 Business Transactions

If Techtag GmbH is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change.

6.3 Legal Requirements

We may disclose information when required by:

Court orders or legal processes
Government authorities
Protection of our legal rights
Prevention of fraud or security threats

6.4 Aggregated Data

We may share anonymized, aggregated data that cannot identify you individually for research or marketing purposes.

6.5 Your Consent

We will share personal data with your explicit consent for purposes not covered in this Policy.

7. Data Security

We implement industry-standard security measures to protect your data:

7.1 Technical Safeguards

Encryption of sensitive data in transit and at rest
Secure authentication mechanisms
Regular security audits and penetration testing
Access controls and authorization systems
Firewall and intrusion detection systems

7.2 Organizational Measures

Limited access to personal data on a need-to-know basis
Employee training on data protection
Confidentiality agreements with staff and contractors
Regular review of security practices

7.3 Incident Response

In the event of a data breach, we will:

Notify affected users within 72 hours
Cooperate with relevant authorities
Take immediate steps to mitigate harm
Review and improve security measures

8. Data Retention

We retain your personal data only as long as necessary:

Account Data: Duration of your account plus 5 years for legal compliance
Transaction Records: 7 years for financial regulations
Usage Data: 2 years for analytics purposes
Communication Data: 3 years for customer service quality
Service Logs: 90 days for security monitoring

Upon request or account termination, we will delete or anonymize your data, except where retention is legally required.

Note: The availability of historical data, logs, and records may be subject to the retention policies and availability of our third-party service providers. We cannot guarantee access to data beyond what is available from our service providers at any given time.

9. Your Privacy Rights

Under applicable privacy laws, you have the right to:

9.1 Access and Portability

Request a copy of your personal data
Receive data in a structured, machine-readable format
Transfer data to another service provider

9.2 Correction and Deletion

Update inaccurate or incomplete information
Request deletion of your personal data
Restrict processing of your data

9.3 Control and Objection

Opt-out of marketing communications
Object to certain data processing activities
Withdraw consent where processing is consent-based

9.4 How to Exercise Your Rights

Your account information
Specific request details
Identity verification (for security)

We will respond within 30 days of receiving your request.

Important: Our ability to fulfill certain requests (such as providing historical data or logs) depends on the availability of such information from our third-party service providers. We will make reasonable efforts to accommodate your requests within the limitations of our service infrastructure.

10. International Data Transfers

As a Swiss company serving global users:

We store data in secure, geographically distributed data centers
International transfers comply with Swiss data protection laws
We use appropriate safeguards for cross-border transfers
Services may be provisioned in various regions based on your selection and performance requirements

11. Children's Privacy

PropTerminal is not intended for users under 18 years of age. We do not knowingly collect personal data from children. If we become aware of such collection, we will promptly delete the information.

12. Cookie Policy

12.1 Types of Cookies We Use

Essential Cookies: Required for Service functionality
Performance Cookies: Help us understand usage patterns
Preference Cookies: Remember your settings
Analytics Cookies: Track aggregated usage statistics

12.2 Managing Cookies

You can control cookies through:

Browser settings
Our cookie preference center
Third-party opt-out tools

Note that disabling certain cookies may affect Service functionality.

13. Third-Party Links

PropTerminal may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing personal information.

14. Marketing Communications

14.1 Opt-In Basis

We send marketing emails only with your consent, which you can provide during:

Account registration
Subscription to our newsletter
Participation in promotions

14.2 Unsubscribe Options

You can opt-out of marketing communications by:

Clicking "unsubscribe" in any marketing email
Updating preferences in your account settings
Contacting support@propterminal.io

Service-related communications cannot be opted out of while you maintain an account.

15. Updates to This Policy

We may update this Privacy Policy periodically to reflect:

Changes in our data practices
New legal requirements
Service enhancements
User feedback

Material changes will be notified via:

Email notification
Platform announcement
Consent request (where required)

16. Contact Information

For privacy-related questions, concerns, or requests:

Data Protection Officer
Techtag GmbH
Email: privacy@propterminal.io
General Support: support@propterminal.io
Website: https://propterminal.io

Swiss Data Protection Authority
For unresolved concerns, you may contact:
Federal Data Protection and Information Commissioner (FDPIC)
https://www.edoeb.admin.ch

Last Updated: July 1, 2025
Effective Date: July 1, 2025

By continuing to use PropTerminal after updates to this Policy, you acknowledge and agree to the revised privacy practices.